Gaining the first 100 reviews for your online business

In this article we will be discussing our methods of getting started with online reviews for your business.

Note: We will be mentioning our own review app – but should translate well to other platforms.

Online reviews over the past 10 years have become a necessity for both consumer and seller. We all look at product reviews on Amazon or check out Google Reviews to see what a businesses’ service is like before buying. The question is, how do we get started?


What services are available for collecting reviews about my business?

Trustpilot

The most notable platform at the moment is Trustpilot. Since 2007, they have been collecting reviews for small to large businesses and gaining trust with verified reviews. Features include review collection, company responses, reporting, email invitations and unlimited review submissions.

Pricing for Trustpilot starts for free right up to Enterprise (£349+) per month.

You can view how Reviewdrop compare with Trustpilot here:


Google Reviews

Another popular review system is Google. Deeply integrating into Google’s own search system allow’s your business ratings to appear on the world’s most popular search engine. Most recently, Google have started feeding in 3rd party reviews into their ratings pop-up view. Features include review collection, company responses and reporting.

Pricing for Google Reviews is completely free but lacks many promotional/marketing features that other rating systems offer.


Reviews.io

Reviews.io focus on both product and business reviews. Features include Google seller ratings, review collections, competitor analysis and unlimited reviews.

Pricing for Reviews.io starts at £29 per month for eligible applicants.


Reviewdrop

Collect and display reviews visually with Reviewdrop’s widget that sits on the corner of your website. Reviews transition to capture customers attention. Customers can submit either text, image or video reviews and receive coupon codes on submission as a thank you. Features also include review collection, company responses, company profile, Instagram/Twitter testimonials, social media sharing and unlimited review submissions.

Pricing for Reviewdrop starts for free, right up to (£15) per month.

You can get started with Reviewdrop completely free for your first 5 reviews here:


How do we send reviews to customers?

Now you have a review system in place to collect reviews, you may be wondering were do we get started?

e-Commerce

If you run an online store, the best method of collecting reviews is to send out an email newsletter via Mailchimp or Hubspot to previous customers.

Many e-commerce platforms such as Bigcommerce or Shopify allow you to export email lists of previous customers and import into Mailchimp for review collection.

Mailchimp is completely free for your first 2000 subscribers and 12,000 emails per month.

Note: Please be aware of GDPR laws when sending emails to customers. Make use of privacy policy agreements on checkout.


Business/Brochure

If you operate a standard business/brochure type website the best method would be dependant on your clients service. Are you finding clients in person via word of mouth or via contact forms online? Making use of email campaigns will help increase your rating count either way if you have their email.

For service based companies – we have found sending a personal email to a client after work is complete is a very high converting tactic to gathering reviews.


Customer Incentive

When creating an email campaign, it might be worthwhile to offer an incentive or thank you for leaving feedback. With Reviewdrop, you are able to offer a coupon code the customer will only see after they submit a review. Not only will this help increase your rating count, but also allows the customer to use that coupon on your website for another sale; leading to increased conversion and trust.

You could also offer to send them a promotional gift as a thank you or feature them on your marketing campaigns. Food for thought… how valuable is a customer rating to your companies appearance?


Social Marketing

With social marketing, you have a wide audience to gather reviews about your business. People that have liked your page or follow you, will most likely be interested in your business and any visibility to your brand would be in their best intent. Reviewdrop offers ability to import Instagram or Twitter posts to show potential customers what previous have said. We think this is a fantastic feature unique to Reviewdrop, that helps strengthen your brand when you maybe don’t have many customer submitted reviews yet.


What’s worked for you?

This is just a small insight into gathering reviews. Over time we hope to expand this article based on feedback. We are interested to hear what’s worked with your business to help gather reviews. Did you have more success with social marketing or asking for testimonials via emails? Leave a comment below!

Introducing Reviewdrop

A complete review system for your online business or store

Hello! We are happy to announce the initial beta launch of our new app. Our team based in Glasgow, Scotland (UK) are looking for any small/medium business that would be willing to test out our review system. 

If you are interested in trying out the service, click the button below.

What is Reviewdrop?

Reviewdrop is an app which sits at the corner of your website and allows visitors to view/submit reviews about your business.

What’s included?

  • Complete review system for your website.
  • Lightweight widget that shows approved reviews.
  • Multiple review types Text, Image, Video
  • Add externally sourced reviews from Trustpilot/Tripadvisor/Google or Facebook – (Manually added)
  • Share profile page to customers for submissions.
  • Coupon codes after a customer submission to increase conversion.

Why should I use it?

We found many of our clients business reviews/testimonials were quite difficult to keep updated on BigCommerce. It often involved updating every few months via code which isn’t very user friendly for store owners. With Reviewdrop, visitors can view reviews that you approve on the widget and let them submit their own – with option for coupon codes off their next purchase. Visitors can also click through to your profile page, which displays all reviews submitted by other customers. 

Is it free?

During your beta testing period, the service will be completely free. We will use this time to fix bugs and gather any suggestions you may have. After beta, we will switch over to a monthly subscription. As a loyal Xtensive client we will be offering a nice discount as a thank you!

Sounds good, how do I sign up?

If you can reply to this email or contact [email protected] we will get your shop setup. If you have any reviews on Facebook/Google/Trustpilot etc. let us know and we will import some into your widget.

We are aiming to fully launch early 2019 after initial beta testing.

Any questions let us know! We look forward to helping us with our new app 🎉